Wheelchair Transportation Frequently Asked Questions

We recommend booking 24 to 48 hours in advance whenever possible. This gives us the best opportunity to match your trip with the appropriate accessible vehicle and scheduling window.

Need transportation sooner? Please call us directly. We understand that hospital discharges, medical appointments, and unexpected situations can arise with little notice, and we will do our best to accommodate urgent or same-day requests based on availability.

Yes. If you attend regular treatments such as dialysis, physiotherapy, chemotherapy, rehabilitation, or other recurring appointments, we can help coordinate ongoing transportation.

Contact us with your schedule and mobility requirements, and we will work with you to arrange consistent service where possible.

Medical appointments do not always finish on schedule. If your appointment is delayed, please let us know as soon as possible. We will make every reasonable effort to adjust your pickup based on driver availability and the day's schedule.

We understand that medical appointments are often rescheduled or cancelled. There is no cancellation fee when a trip is cancelled at least four hours before the scheduled pickup time.

For shorter-notice cancellations, please contact us directly so we can discuss the circumstances and next steps.

Yes. One accompanying family member, caregiver, medical escort, or personal support worker may travel at no additional charge, subject to available seating and advance notice during booking.

Let us know when reserving your trip so the vehicle can be configured appropriately.

Our accessible vehicles are designed to accommodate many common mobility devices, including:

• Standard manual wheelchairs
• Power wheelchairs
• Heavy-duty or extra-wide bariatric wheelchairs
• Three-wheel and four-wheel mobility scooters
• Rollators and standard walkers

Please provide the type and approximate dimensions of your device when booking so we can confirm the most suitable vehicle.

In many cases, no. Our vehicles are equipped to secure passengers while they remain in their wheelchair. If you are unsure whether your mobility device can be accommodated, contact us before the trip so we can review your specific needs.

Where appropriate and with permission, our drivers can assist passengers from a residence or care facility to the vehicle and accompany them to the entrance of their destination.

Assistance depends on the environment, accessibility conditions, passenger needs, and safe working limits. Please describe any stairs, thresholds, ramps, or other access considerations when booking.

In many cases, yes. Please tell us during booking if you use portable oxygen or other medical equipment so we can review the equipment, securement needs, and any relevant transportation requirements.

Our primary service corridor covers Simcoe County, York Region, and the Northern GTA, including:

• Bradford and West Gwillimbury
• Barrie and Innisfil
• Newmarket, Aurora, and East Gwillimbury
• King, Richmond Hill, and Vaughan
• Alliston and New Tecumseth
• Wasaga Beach and parts of Muskoka

We also regularly coordinate trips to major healthcare destinations in Toronto and surrounding communities.

Longer-distance and out-of-area trips may be available by prior arrangement. Contact us with the pickup location, destination, timing, mobility device, and assistance requirements so we can confirm availability and provide a custom quote.

Safety is one of our highest priorities. Our accessible vehicles are maintained and inspected in accordance with applicable Ontario commercial vehicle and accessible transportation requirements.

Vehicles are also equipped with commercial-grade mobility-device securement systems, and drivers complete pre-trip checks before service.

Accessible vehicles use commercial wheelchair securement equipment designed to stabilize the mobility device during transport. Drivers confirm securement before the vehicle moves.

Drivers are selected and trained to support passengers with professionalism, patience, and care. Screening and training may include:

• Vulnerable Sector Checks
• Driver abstract and applicable commercial driving requirements
• First Aid and CPR certification
• Accessibility and passenger-assistance training
• Wheelchair and mobility-device securement procedures

Depending on your circumstances, we may be able to work with:

• WSIB-approved workplace injury transportation
• Approved motor vehicle accident claims
• Corporate healthcare and facility accounts
• Private-pay customers

Coverage and direct billing depend on authorization, claim status, and payer requirements. Contact us with your claim or billing information so we can explain the available process.

Payment options may include cash, major credit cards, approved insurance billing, and corporate account billing for eligible facilities or organizations. Confirm your preferred payment method when booking.

Yes. Itemized electronic invoices or receipts are available for completed trips. They may be useful for insurance reimbursement, corporate records, or medical expense claims where applicable.

Eligibility for insurance or tax treatment should be confirmed with the relevant insurer, government program, or tax professional.

Please be ready a few minutes before the scheduled pickup time. Ensure your wheelchair, walker, scooter, or other mobility device is ready for transport and that essential items are gathered.

Share special instructions, entry details, building access information, and assistance needs in advance so the driver can prepare.

Small personal belongings and medically necessary equipment can usually be accommodated. This may include a walker, portable oxygen, or a small overnight bag.

Please mention larger or unusually shaped items during booking so we can confirm available space and vehicle suitability.

Service animals are welcome. Please let us know when booking so we can prepare the seating and vehicle layout appropriately.

Our office and dispatch line are available 24 hours a day, seven days a week. Transportation outside standard scheduling may be available for existing contracts, recurring medical transportation, and pre-arranged services.

Same-day or after-hours transportation remains subject to vehicle and driver availability, so advance booking is recommended whenever possible.

Call 905-775-5755 or 289-831-1630.

You may also email yorksimcoewheelchairservice@gmail.com.